Delivery

Delivery process:

1. Shipments of orders over 150 RON (including VAT) are FREE, both in Bucharest and nationwide, via courier services or our local agents..

2. For orders below 150 RON (including VAT), the shipping cost is 20 RON (including VAT).

3. For orders outside Romania delivery fees depend on the distance.

Payment upon delivery is done in cash, in RON, based on the value on the invoice received. Our couriers or the fast couriers we collaborate with CANNOT require any other sum besides the one mentioned in the paperwork (invoices, receipts, tax receipts or AWB).

Usual time of delivery for products purchased from our website ranges between 1 and 3 working days from the moment the order was registered and confirmed. Under special circumstances the delivery time can be changed only after you’ve been given notice of the matter. If you cannot be reached on the date and hours set for delivery, we will keep the ordered goods for 3 working days, time frame during which we will attempt to contact you again to complete the delivery. If you are still unreachable after this interval, the order will be canceled.

Please check the products received from the Herbagen couriers or fast courier companies, file any complaints in the courier’s presence and before signing for the goods. Our company reserves the right to disregard any quantitative or qualitative complaints which do not take into consideration warranty conditions and are filed after the courier has left.

Herbagen.ro ships outside Bucharest through external collaborators, fast courier companies.

Due to the internal organizational and logistical problems of these companies, estimated delivery times on our side (24-48 hours from dispatch) are not definite and thus can be changed without prior notice. Furthermore, it is our duty to let you know that any delivery time or direct promise made to you by the courier company representatives is relative and must be taken as such; Herbagen.ro makes no commitment to these promises. We apologize to all our customers to whom we did not keep our promises 100%, for reasons beyond the organization of our company and that have more to do with the way courier companies approach their duty towards their clients.

To find out more information regarding the delivery of a package via fast courier, we kindly ask you to check if you have received via email the AWB number and date of the package. If these have been sent, then the delivery has left our company and any information pertaining to it can only be obtained from the courier company at the phone numbers you can find in the email you received from us, alongside the number and date of the AWB.

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