How to order

Order online

This is the recommended method of ordering our products as:
• The product is clearly identified and any errors are avoided;
• You have permanent access to your order’s status, as well your order history.

The store uses a “virtual” shopping cart, where you can add products using the ADD TO CART button. This button can be found near each product, in the product list or in the product details page.

After confirming your order, a window will open with the Order Form. After filling in all the necessary information, click on the Confirm Order and payment method button.

In the Order Form screen you will review your order information: buyer, delivery/billing address, payment/delivery methods, ordered products and total order value. To send the order, press the Confirm Order and payment method button.

Order by phone

For phone orders, please call any of the phone numbers below and one of our sales consultants will take your order:
Tel: 021/423 36 09 or 021/423 22 15

Regardless of the method of submitting your order (via website, email, by phone, other means), accepting the order, meaning the closure of the acquisition contract, takes place when the customer signs the invoice that accompanies the product. The invoice replaces the acquisition contract. Order placement, the automated email response that is sent after the order is placed and phone, email or conversations by other means with our staff, do not constitute the acceptance of the order and have no bearing on the long distance contract.

Office hours:

ORDER ACCEPTANCE: Monday – Friday, from 09:00 to 17:00 (for orders sent via phone) and NON-STOP for orders placed online and via email.

ORDER PROCCESING (stock confirmation, technical details, etc.): Monday – Friday, from 09:00 to 17:00.
Orders and inquiries sent after 17:00 and during holidays will be processed during the first work day. Stock confirmations are offered during office hours, within 60 minutes of placing an order.

Delivery SCHEDULE:

1.HEADQUARTERS: Monday – Friday, from 09:00 to 17:00

2.BUCHAREST COURIER: Monday – Friday, from 09:00 to 18:00

3.NATIONAL COURIER: Monday – Friday, from 10:00 to 20:00 and Saturdays from 10:00 to 14:00

For national deliveries through courier companies, one must also take into account their own schedules.

Deliveries are made within 24 to 48 hours, from the moment the order and stock is confirmed by our sales consultants following order placement.

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